Terms of Use

397 Digital LLC (“397 Digital,” “we,” “us,” or “our”) runs 397digital.com. These terms cover using this website, sending us a review, and joining a free Open Hours session. By using the site or booking a session, you agree to them. We kept them as plain as we could.

Paid work is different. When you hire us for a build, a care plan, or a project, the proposal or agreement we sign together is what governs that work. If it ever conflicts with these terms, the signed agreement wins.

Using this site

You’re welcome to browse, share links, and get in touch. Please don’t try to break the site, get into parts of it that aren’t public, flood our forms with spam, or use it for anything illegal.

Our content

The writing, design, photos, and code on this site belong to 397 Digital unless we say otherwise. Screenshots and logos in our portfolio belong to our clients and are shown with their permission. Feel free to quote or link to our articles with credit, but please don’t copy whole pages or pass our work off as yours.

Prices and timelines

Prices, timelines, and plan details on this site are there to give you a clear starting point. They can change, and the final scope and price for any project is what’s in your proposal or agreement.

Open Hours (free help)

Open Hours are free 30-minute calls where you bring one website problem and we work on it with you. When you book a session, you agree to the following:

• Free and as-is. The help is free and comes with no warranty. We’ll do our best, but we can’t promise a particular result.
• Your site, your call. You stay in charge of your website, accounts, and decisions. Whenever we can, you share your screen and make the changes yourself.
• Backups are on you. Make sure you have a current backup before the session. We’ll back up first before changing anything when we can, but you’re responsible for your own backups and access.
• Temporary access. If we need to log in, please create a temporary account for us. Remove it after the call. We won’t keep any logins.
• One problem, about 30 minutes. If it turns out to be bigger than that, we’ll tell you and can give you a quote instead.
• We may decline or reschedule. We review every booking first and may decline one that isn’t a good fit.
• Recording. Sessions are recorded for our internal training and records. We don’t publish recordings. If you check the box allowing a short clip, we may share an edited clip.
• What we may share. We may share one image and a one-line description of what we fixed, never logins, customer data, or anything sensitive. We only name your business if you check the box that says that’s OK.

Reviews you send us

When you submit a review, you confirm it’s your honest opinion of working with us. You give us permission to publish it on this site and in our marketing, and to lightly edit it for length or typos without changing its meaning. We only show your name and business if you say that’s OK. If you ever want a review changed or taken down, just email us.

Links to other sites

We link to client sites and other websites we think are useful. We don’t control them and aren’t responsible for their content or how they handle your information.

No warranty

We work hard to keep this site accurate and running, but it’s provided “as is.” We don’t promise it will always be available, error-free, or up to date, and the general information here isn’t a substitute for advice about your specific situation.

Limitation of liability

To the fullest extent the law allows, 397 Digital isn’t liable for any indirect, incidental, or consequential damages, or for lost data, revenue, or profits, that come from using this site or a free Open Hours session. For anything free, including Open Hours, our total liability is limited to $100.

Governing law

These terms are governed by the laws of the State of Alabama. Any dispute will be handled in the state or federal courts in Jefferson County, Alabama.

Changes to these terms

We may update these terms from time to time. When we do, we’ll change the “Last updated” date at the top. Using the site or booking a session after that means you accept the updated terms.

Contact us

Questions about these terms:

397 Digital LLC

Email: ez@397digital.com

Phone: 205.475.1320